Below is a blog entry from Liz, Mark’s wife. Mark is in New Orleans. He left on Friday and returns on Saturday. I was feeling…
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Local Reviews
Southside Plumbing, INC Rated 5.0 out of 5 stars
based on 486 customer reviews
Customers say: The overall sentiment of the reviews is positive, with many customers expressing satisfaction with the services provided by Southside Plumbing. Customers appreciate the professionalism, knowledge, and efficiency of the plumbers, as well as their willingness to explain the work and provide options. Many customers have used Southside Plumbing multiple times and recommend them to others. However, there are also some negative reviews, with customers complaining about high prices, unprofessional behavior, and poor communication. It is important to note that the negative reviews are fewer in number compared to the positive ones, and that the overall sentiment is positive.
Year: 2008
Google Rating
4.9
Based on 508 reviews
Southside Plumbing
4.9
Ashley Lercara
1741653180
Chris was great and thoroughly explained my options. I never felt pressured to purchase something that wasn't needed. He did a great job!
Mary Luers
1741226075
Kyle is professional, thorough, and very competent! Fantastic! Love Southside Plumbing!
Kay Loundagin
1741203049
This is the 2nd time I have used Southside Plumbing and specifically asked for Kyle again. Very congenial and informative on what he is procedurally doing. Would not hesitate in asking again for him and thereby using Southside Plumbing.
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Margaret Brown
1740493325
Experienced, knowledgeable, and complete. However, terribly overpriced for snaking drain😩🤔
Lawrence Crabb
1740441932
Chris was very knowledgeable and up front about our options and what they would cost.
Sarah N Nicholas
1740433812
Trevor responded quickly to our needs and delivered excellent customer service. He explained everything as he worked on finding the leak causing water damage in our basement ceiling. After determining its cause, he presented us the fix and the cost to remedy it. He was personable, professional and communicative. We would highly recommend him.
Glenn Bennet
1740174270
Trevor and Zach were awesome, and would love to have them back again. Sincerely, Glenn
Mark Littlefield
1740158540
Trevor was amazing! He got out here quickly and fixed the problem promptly. He was great about informing me of different things dealing with our water shut off and plumbing in general. We will definitely reach out to him again for plumbing needs.
Dinelle Camacho
1740111197
Excellent experience with Chris today- just wow. I wasn’t sure what to expect, as it was my first time calling a plumber as a new-ish homeowner, but Chris was extremely informative, and truly had my household’s best interest in mind. I cannot stress enough how much I appreciated him making sure everything he told me was comprehensible. I’ll call this company for literally any and all of my plumbing needs moving forward. Also, honorable mention goes out to Heather in the office for being so kind and sending Chris out same day. Awesome company with lots of integrity. Don’t think twice about trusting them with your needs.
Frank Gold
1740083989
Very nice honest service technician. He well represents your company. Frank Gold
Mike Falls
1739933982
I had a water leak in my basement and needed emergency plumbing services on a Sunday. Southside Plumbing was very responsive and dispatched Trevor to repair the leak. He was awesome, showing up on time, clearly communicating the work to be done, and completing it in a quick and professional manner. He even took time to show me where my water shut-off is located in my front yard and to go into my crawl space to assess the amount of water a restoration company will need to address. I couldn't be happier, and give Southside Plumbing my highest recommendation!
Natalia Griffin
1739887278
Fix my toilet and leak. You can tell he knows plumbing and homes well. Didn’t have to ask where the water line was which is something small - but I appreciated.
Steve
1739837659
Mark and Southside plumbing were amazing. We had a complete failure of an under the house sewer line. Mark’s team was great, professional and courteous. We had a few bids, and Southside was able to come up with a better solution that helped us save money. Highly recommend Southside and would use them again.
Ashley Wenger
1739649825
I've used them several times (most recently, a frozen pipe, and an elective installation of a water line in the basement) and they are professional and helpful. Kyle and Trevor have been great to work with personally (good communication throughout, helpful education) and they collaborated well with other contractors involved in the water line project. I trust them and appreciate their work.
Viren Mowji
1739607942
Trevor and the team at Southside plumbing were great to work with. He was able to repair a burst pipe within a few hours of the incident happening and they also gave me all my options for repairing some bad plumbing. Trevor went over pricing beforehand to make sure I was okay with everything and was even willing to help work with my insurance. Can't thank Southside enough for the help!
Mike Greenawalt
1739466486
I highly recommend Southside Plumbing. Their office staff follows up on questions, and the Technician they sent out was a real Plumber who served an Apprenticeship in order to earn his Journeyman status. The work was done timely and the price was as quoted, no surprises.
Greg Hearn
1739404014
I was very happy with everything Chris (Southside) did. I would say he was the most efficient contractor I’ve ever used. Chris was straight forward about all my options and we discussed the pros and cons and cost of each one before moving ahead. I have other work I need done in my home am I will not hesitate to ask for Chris at Southside plumbing.
Jake Skelton
1739381623
Came out to the house on a Saturday. Diagnosed the problem with our tankless water heater. Mark was very knowledgeable and patient with me as we discussed the options for going forward.
Thomas Chau
1739310143
Was professional from start to finish and explain the process in a very understandable manner. Great service and will continue using these guys.
Ted Anthony
1739288595
Mike was great. I really appreciate his concern and advice regarding our plumbing and drain system!
Colton Hamm
1739224391
Charged over $800 to find and fix the most simple leak in the history of plumbing. Their prices are outrageous and inflexible. Go elsewhere.
Scott Stiles
1738959805
Mike was fantastic - friendly and professional. He clearly explained what the problem was and the potential solutions. The work he did was excellent and he cleaned up well after he was done.
Corey Daspit
1738862470
Had 4 toilets replaced. The guys were awesome and executed the work perfectly. Super happy!!
David L. AVERY
1738678794
This guy had a pleasant personality. He is a truly competent master plumber. He is now our of a plumber for our next job. Could not have been any better!
Cheryl Heinzerling
1738625427
Kyle was very good and efficient. We appreciate his honesty when presenting options.
Rob Gibson
1738438157
Experienced, Concise and helpful. I would recommend working with Southside Plumbing.
Anne Chapin
1738252363
Plumber did a good job completing what we requested but we thought we were grossly overcharged. Be sure they are transparent about the $ on the phone, not when plumber arrives at your home.
David Hogue
1738190109
Michael was engaging, courteous, well informed, and very professional. Presented options noting both pros and cons without pushing any work beyond what we wanted. We’ll ask for him next time!
Dave Kamrass
1738119093
Definitely a 5 star experience! Mark and Mike did an excellent job of explaining the work they were doing. Since we are getting ready to put our house on the market, Mark did a courtesy whole house inspection of our plumbing systems, with his recommendations for the few updates and repairs needed. These are readily visible items that are nice to see on a 20 year old house. Southside has done occasional work for us over many years, and we’ve always been very satisfied with their work!
Shanda Bartel
1738014994
Southside sent Michael to my home less than 2 hours after I called. Michael was wonderful. He explained everything thoroughly and did excellent work. I will absolutely use Southside in the future and have already them to my friends.
Sebastian Samala
1737824663
Trevor Tuggle from Southside Plumbing, was very professional and took stock of the water heater situation at our home. He provided cost estimates and completed the job within an hour. We greatly appreciate his service, work ethics and clear communication of the resolution steps. I have recommended services of Southside Plumbing, to all my friends and family. They have witnessed the same professionalism.
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