Southside Plumbing, INC Rated 5.0 out of 5 stars
based on 486 customer reviews
Customers say: The overall sentiment of the reviews is positive, with many customers expressing satisfaction with the services provided by Southside Plumbing. Customers appreciate the professionalism, knowledge, and efficiency of the plumbers, as well as their willingness to explain the work and provide options. Many customers have used Southside Plumbing multiple times and recommend them to others. However, there are also some negative reviews, with customers complaining about high prices, unprofessional behavior, and poor communication. It is important to note that the negative reviews are fewer in number compared to the positive ones, and that the overall sentiment is positive.
Kyle did a great job! Gave me a few options of the work he could do. He quoted me a price before doing the work and then it was the same price when the job was done!
Mike is extremely knowledgeable, professional, and personable. I feel that the prices are reasonable with a good warranty. Very glad to have Southside Plumbing and Mike in my trusted company contacts.
Our experience with Southside couldn’t have been better. We called for service late in the day and our plumber was here within an hour. Chris was pleasant and informative Clear on what he was doing and why. Thanks
We had an emergency water leak in our dining room ceiling and I called Southside Plumbing. They responded immediately and sent their technician, Kyle. Kyle was very thorough and explained in detail what our issues were. With our approval he proceeded with expertise and professionalism.
We have used Southside Plumbing for all our plumbing needs for almost a decade (both in our old home and our new home). We have always had professional, responsive, and high quality repairs or installations. We've had so many types of services performed and they have all been fantastic. Recently we had a leak in our water heater and they came out immediately the next morning to make the repair. We trust all the repairs and costs they perform. Also, I've never had any issue with calling them back if we had questions or something didn't seem to be working properly. Southside Plumbing always made things right. We really appreciate having a plumbing company that we can count on.
Kyle and Gabriel were on time, respectful and efficient! They were able to do one repair the day of and then had to order a water softener that came in very quickly. They always used shoe covers, explained what they were doing and cleaned up after themselves. Highly recommend Southside Plumbing.
Kyle installed a new pedestal sink and faucet for us. He was professional, skilled and friendly. He left the site clean as well. Highly recommend his work.
This is the 2nd time I have used Southside Plumbing and specifically asked for Kyle again. Very congenial and informative on what he is procedurally doing. Would not hesitate in asking again for him and thereby using Southside Plumbing. Gbl
Trevor responded quickly to our needs and delivered excellent customer service. He explained everything as he worked on finding the leak causing water damage in our basement ceiling. After determining its cause, he presented us the fix and the cost to remedy it. He was personable, professional and communicative. We would highly recommend him.
Trevor was amazing! He got out here quickly and fixed the problem promptly. He was great about informing me of different things dealing with our water shut off and plumbing in general. We will definitely reach out to him again for plumbing needs.
Excellent experience with Chris today- just wow. I wasn’t sure what to expect, as it was my first time calling a plumber as a new-ish homeowner, but Chris was extremely informative, and truly had my household’s best interest in mind. I cannot stress enough how much I appreciated him making sure everything he told me was comprehensible. I’ll call this company for literally any and all of my plumbing needs moving forward. Also, honorable mention goes out to Heather in the office for being so kind and sending Chris out same day. Awesome company with lots of integrity. Don’t think twice about trusting them with your needs.
I had a water leak in my basement and needed emergency plumbing services on a Sunday. Southside Plumbing was very responsive and dispatched Trevor to repair the leak. He was awesome, showing up on time, clearly communicating the work to be done, and completing it in a quick and professional manner. He even took time to show me where my water shut-off is located in my front yard and to go into my crawl space to assess the amount of water a restoration company will need to address. I couldn't be happier, and give Southside Plumbing my highest recommendation!
Fix my toilet and leak. You can tell he knows plumbing and homes well. Didn’t have to ask where the water line was which is something small - but I appreciated.
Mark and Southside plumbing were amazing. We had a complete failure of an under the house sewer line. Mark’s team was great, professional and courteous. We had a few bids, and Southside was able to come up with a better solution that helped us save money. Highly recommend Southside and would use them again.
I've used them several times (most recently, a frozen pipe, and an elective installation of a water line in the basement) and they are professional and helpful. Kyle and Trevor have been great to work with personally (good communication throughout, helpful education) and they collaborated well with other contractors involved in the water line project. I trust them and appreciate their work.
Trevor and the team at Southside plumbing were great to work with. He was able to repair a burst pipe within a few hours of the incident happening and they also gave me all my options for repairing some bad plumbing. Trevor went over pricing beforehand to make sure I was okay with everything and was even willing to help work with my insurance. Can't thank Southside enough for the help!
I highly recommend Southside Plumbing. Their office staff follows up on questions, and the Technician they sent out was a real Plumber who served an Apprenticeship in order to earn his Journeyman status. The work was done timely and the price was as quoted, no surprises.
I was very happy with everything Chris (Southside) did. I would say he was the most efficient contractor I’ve ever used. Chris was straight forward about all my options and we discussed the pros and cons and cost of each one before moving ahead. I have other work I need done in my home am I will not hesitate to ask for Chris at Southside plumbing.
Came out to the house on a Saturday. Diagnosed the problem with our tankless water heater. Mark was very knowledgeable and patient with me as we discussed the options for going forward.
Mike was fantastic - friendly and professional. He clearly explained what the problem was and the potential solutions. The work he did was excellent and he cleaned up well after he was done.
